Hi, I'm
Ishita Ganguli
Customer Success Manager
7+
Years Of Experience
15+
Projects Completed
5+
Certifications
My Skill Set
Driving Customer Retention Through Insight, Strategy & Data-Backed Decision Making
Customer Insight & Lifecycle Analytics
Experienced in behavioral data mapping, segmentation, KPI tracking, and lifecycle trend analysis to enhance retention and customer engagement.
Business Intelligence & Reporting
Skilled in Power BI, Tableau, and Bolt BI to build dashboards, automate reports, and deliver actionable performance insights.
Product Optimization & GTM Strategy
Develops adoption workflows, churn analysis, conversion funnels, and GTM frameworks to drive product usage and customer success outcomes.
Why Choose Me
My Experience Area
Experience
SettleUp Payment Solutions Inc.
Roles & Responsibilities
• Standardized CRM governance and 12+ KPIs improving cross-functional visibility.
• Managed recruitment and onboarding enabling 100% ramp-up for 8 hires.
Freelance
Roles & Responsibilities
• Built GTM frameworks for 4 ventures improving lead conversions by 25%.
• Mapped workflows and CRM architecture enhancing pipeline tracking by 40%.
PepsiCo Beverages Canada
Roles & Responsibilities
• Improved route efficiency by 18% using coaching plans and BI dashboards.
• Enhanced forecast accuracy through Tableau-driven cost analysis by 35%.
OmniBiz
Roles & Responsibilities
• Increased monthly order volume by 28% using CRM analytics and segmentation.
• Improved forecast precision by 33% through validation protocols.
Colgate Palmolive Tolaram
Roles & Responsibilities
• Increased promotion ROI by 21% using CRM-based pipeline controls.
• Reduced delivery lead time by 26% through optimized routing workflows.
Kellogg’s Tolaram Group
Roles & Responsibilities
• Increased order fulfillment rate by 24% using trend-driven demand forecasting.
• Improved team performance by 27% through structured incentive programs.
DEGREE
EDUCATION
Bachelor of Commerce (B.Com)
June 2011 – April 2014
Masters of Business Administration (MBA)
June 2015 – February 2017
Professional Recognition & Feedback
Analytical & Customer-Centric Leader
Head of Operations
PepsiCo Beverages Canada
Exceptional Process Builder & Collaborator
Regional Manager
OmniBiz